Shipping Policy

Shipping Policy – Ella & Lune

At Ella & Lune, we aim to deliver your order promptly and with care. Please read this shipping policy to understand our delivery times, processes, and related information.

Shipping Costs

All orders are shipped free of charge within Australia. No additional shipping fees are applied at checkout.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. During periods of high demand, processing may take slightly longer.

Delivery Time

While we strive to ensure timely delivery, please allow 10–21 business days for your order to arrive. Delivery times may vary depending on your location and other external factors. We appreciate your patience as we ensure your items reach you safely.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing tracking information. You can use this information to monitor the progress of your shipment.

International Shipping

Currently, we ship only within Australia. Orders to international destinations are not accepted at this time.

Shipping Issues

If your order has not arrived within the estimated delivery time, please contact us at info@ellaandlune.com. We will do our best to assist and resolve any issues promptly.

Important: Delivery times are estimates. We cannot be held responsible for delays caused by courier services, weather conditions, customs processes, or other circumstances outside our control.

Address Accuracy

Please ensure that your shipping address is correct and complete at the time of order. Ella & Lune cannot be held responsible for lost or delayed orders due to incorrect or incomplete addresses.