Terms and Conditions
Ella & Lune – Terms and Conditions
Definitions
In these Terms and Conditions, the following definitions apply:
"Ella & Lune", "we", "us", "our": Ella & Lune, operating under the trade name Ella & Lune and contactable via email at info@ellaandlune.com.
"Customer", "user", "you", "your": Any natural person or legal entity using our website, services, or products.
"Website": The website of Ella & Lune, found at www.ellaandlune.com.
"Services": All services, information, and tools available through our website.
"Products": All goods offered for sale on our website.
Applicability
By using our website, placing an order, or using our services, you agree to these Terms and Conditions. These Terms and Conditions apply to all users of our website, including but not limited to browsers, customers, vendors, suppliers, and content contributors.
Product Information and Prices
Ella & Lune reserves the right to change products and prices at any time without prior notice. We aim to provide accurate and up-to-date information but cannot guarantee that all information on our website is complete and error-free.
Orders and Payments
By placing an order on our website, you confirm you are authorised to enter into binding agreements and agree to purchase and pay for the ordered products. Ella & Lune reserves the right to refuse or cancel orders at our discretion, for example, if fraud or misuse is suspected. Payments are processed through a secure payment platform, and all financial information is encrypted for secure transfer.
Delivery and Returns
We aim to deliver orders within the indicated delivery timeframe, but exact arrival dates cannot be guaranteed. Products can be returned within the applicable period according to our Return Policy, available on our website. Ella & Lune is not responsible for delays or issues caused by external suppliers or shipping partners.
Privacy and Security
All personal information you provide while using our website is treated confidentially and used only in accordance with our Privacy Policy, available on our website.
Intellectual Property
All content on our website, including but not limited to text, images, logos, and software, is owned by Ella & Lune or our licensors and protected by copyright and other intellectual property rights.
Liability
Ella & Lune is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website, services, or products. We aim to provide a high-quality service, but we cannot guarantee that our website will be error-free, secure, and uninterrupted at all times.
Disputes and Applicable Law
These Terms and Conditions are governed by the laws of Australia. Any disputes arising out of or in connection with these Terms and Conditions shall be submitted to the competent courts in Australia.
Changes to the Terms and Conditions
Ella & Lune reserves the right to amend these Terms and Conditions at any time. Any changes will take effect upon publication on our website.
Contact Information
For questions about these Terms and Conditions, please contact us via info@ellaandlune.com or using the contact details provided on our website.